WE SUM UP ALL THE FREQUENTLY ASKED QUESTIONS WITH QUICK ANSWERS.
The target market of our brand has been continuously developed over the years.
Now, we want to expand the international market and confidently push our brand to the world.
How to place an order?
➤Firstly, please kindly provide your Request List including the following information of your purchase order through email:
* Shipping Information – Company name, detailed address, phone number, fax number, Email address, destination airport or seaport, and transportation method (By express, air or sea);
* Product Information – Product model numbers, and demand quantity for each model;
* Freight payment (Collected or prepaid);
* Forwarder’s contact details if there’s any.
➤Secondly, after receiving your request list, our sales representative will send the Price Quotation Sheet for your checking and approval.
➤Thirdly, once the Price Quotation Sheet is approved by your side, the Pro Forma Invoice with all transaction details included will be sent for your confirmation and deposit.
➤Finally, production arrangement will be made immediately upon receiving your deposit.
What payment term is acceptable?
➤ For small quantity orders, we accept the payment through WESTERN UNION, MONEYGRAM, PAYPAL, VISA CARD, or T/T (TELEGRAPHIC TRANSFER).
➤ For full container orders, we suggest the payment term as T/T (TELEGRAPHIC TRANSFER), or Irrevocable L/C at sight.
Can you arrange the transportation for us?
We can arrange sea, air and Express courier transportation for different countries and regions all over the world.
We can deliver the goods to the container yard of the nearest seaport in your country, to the nearest airport in your city, or to your door directly.
What is the quickest way to get a precise quote from FurniTopper?
Just send us email with the following information:
1) Item model no. (e.g. FTSL3-2)
2) Quantity demand.
3) Steel gauge thickness.
4) Product color.
5) Other specific requirements.
What is your sample policy?
For trial order, we can offer small quantity samples of your designs or our standard model. Sample is triply charged as retail price and we will refund the extra charges in your future formal order.
Regarding the freight, if you have FedEx or DHL account or other collectable courier account, please let us know so we can arrange the local agent to collect and ship the samples by your account no.
If you don't have a courier account, we can also arrange the shipment by our courier and you need to prepay the sample charges and the freight by T/T, WESTERN UNION, MONEYGRAM, or PAYPAL.
Are you a factory or just a trading company?
We are factory direct sales and we have 5 workshops for different line of products. The first line is for Knock-down structure steel lockers and metal cabinets. The second line is for mobile pedestal and caddies. The third line is for stainless steel lockers and cabinets. The fourth is for steel shelving including the storage racks, library bookshelf and mass mobile shelving. The final one is for school desks and chairs, and also dormitory beds.
Do you have stock for immediate shipment?
No. FurniTopper manufacture upon orders since different customers have different request on the specifications of products such as colors, thickness, finish and accessories. Usually we don’t have stock for immediate shipment unless you can accept the specifications of stock that was left over from last order. Our lead time for orders below 8*40HQ is usually within 35 days.
Where are you located? How can I visit your factory?
We are located in Luoyang city, Henan Province. If you are planning to visit our factory, please kindly inform us of your visit date in advance, we will pick you up from Luoyang airport or high-speed railway station.
Can you accept OEM or ODM product?
Yes, for sure. Our professional technical and design department will make various design recommendation according to your specific requirement with 3 dimension drawings for your reference.
Can we have our company logo printed on your products or the package?
Yes, for sure. Company logo can be printed on our products by sticking or engraving. Just need you to send us the artwork by email in JPEG or TIFF format.
If you want your company logo or name to be printed on the package of the products, you can send us the artwork by email in AI, EPS, TIFF or CorelDraw format (300 dpi).
In China, We hope to establish business relationship with you in the near future and time will testify that we will be your pleasant and trustworthy cooperation partner.
Welcome to contact us and visit our company.
Tel: +86 (0)379 65999106
E-mail: [email protected]
WhatsApp: +86 18338800729